Stirling Health is committed to ensuring your personal information is protected. This privacy notice describes how Stirling Health , the data controller, collects, uses and protects your information. Stirling Health, 43 Berkely Square, London, W1J 5FJ is the data controller.
The information we hold about you comes from the way you engage with us such as if you enquire about our products or services or place an order. We collect information online through our website, via email, the post, over the phone and during discussions with you.
The information we hold includes:
We process your information for the following lawful reasons:
Your personal information will be stored on systems owned or operated by Stirling Health or those of our specific suppliers and will be stored inside the European Economic Area (EEA), countries approved by the EU and countries not approved by the EU. Where your information is processed in countries not approved by the EU, our contracts with our suppliers include the EU model clauses for data protection.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.
When you enter credit card information in relation to a purchase made on the Stirling Health website you will be directed to one of our secure payment gateway providers approved by our bank. In this case, it will be City Pay. The secure servers ensure that all details are encrypted at your browser before they are sent to our Payment Gateway Provider through the Internet.
We do not hold credit card information that you submit through the website as this information is sent directly to our bank approved Payment Gateway Provider.
We will retain your personal information in accordance with legal and regulatory requirements. In the case of transaction and account information, we retain your information for 5 years after the last purchase.
You have the right to request access to the information we hold about you. To make a request for your personal information, please contact the Privacy Manager at data@stirling –health.com,or contact the customer services team on 0845 450 1471 or for UK customers write to Stirling Health, 43 Berkely Square, London, W1J 5FJ
You have the right to:
If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at www.ico.org.co.uk.
Any changes we make to our privacy notice will be put on our website. Please check for updates from time to time so you are always fully aware of what information is collected and how it is used.
If you have any questions or concerns about our use of your personal information, please contact the Privacy Manager at firstname.lastname@example.org or contact the customer services team on 0845 450 1471 or for UK customers write to Stirling Health, 43 Berkely Square, London, W1J 5FJ